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THIS SITE. The La Viuda Food Company, Inc ("De La Viuda") maintains this web site as a

service to our customers, and by using our site you are agreeing to comply with and be bound by

the following terms of use. Please review the following terms and conditions carefully, and

check them periodically for changes. If you do not agree to the terms and conditions, you should

not review information or obtain goods, services or products from this site.




• Acceptance of Agreement. You agree to the terms and conditions outlined in this Terms

and Conditions of use Agreement (“Agreement”) with respect to our site (the “Site”).

This Agreement constitutes the entire and only agreement between us and you, and

supersedes all prior or contemporaneous agreements, representations, warranties and

understandings with respect to the Site, the content, products or services provided by or

through the Site, and the subject matter of this Agreement. This Agreement may be

amended by us at any time and from time to time without specific notice to you. The

latest Agreement will be posted on the Site, and you should review this Agreement prior

to using the Site.


• Copyright. The content, organization, graphics, design, compilation, magnetic translation,

digital conversion and other matters related to the Site are protected under applicable

copyrights, trademarks, registered trademarks and other proprietary (including but not

limited to intellectual property) rights. The copying, redistribution, use or publication by

you of any such matters or any part of the Site, is strictly prohibited. You do not acquire

ownership rights to any content, document or other materials viewed through the Site.

The posting of information or materials on the Site does not constitute a waiver of any

right in such information and materials.


• Fraud. By creating an account, you confirm that the information provided in this form is

true and that you agree to abide by the Terms and Conditions of use of this site. Please

note that your account can be canceled without notice if it is determined that false or

misleading information has been provided, the Terms and Conditions of use have been

violated, or other abuses have occurred as determined by La Viuda Food Company in its

sole discretion.


• Limited Right to Use. The viewing, printing or downloading of any content, graphic,

form or document from the Site grants you only a limited, non-exclusive license for use

solely by you for your own personal use and not for republication, distribution,

assignment, sublicense, sale, preparation of derivative works or other use. No part of any

content, form or document may be reproduced in any form or incorporated into any

information retrieval system, electronic or mechanical, other than for your personal use

(but not for resale or redistribution).


• Editing, Deleting and Modification. We reserve the right in our sole discretion to edit or

delete any documents, information or other content appearing on the Site, including this

Agreement, without further notice to users of the Site.


• Nontransferable. Your right to use the Site is not transferable. Any password or right

given to you to obtain information or documents is not transferable and may only be used

by you.


• Use of Information. We reserve the right, and you authorize us, to the use and assignment

of all information regarding Site uses by you and all information provided by you in any

manner consistent with our Privacy Policy.


• Privacy Policy. Our Privacy Policy, as it may change from time to time, is a part of this



• Payments. You represent and warrant that if you are purchasing something from De La

Viuda that (i) any credit card information you supply is true, correct and complete, (i)

charges incurred by you will be honored by your credit card company, and (iii) you will

pay the charges incurred by you at the posted prices, including any shipping fees and

applicable taxes. We do not accept reseller or sales and use tax exemption certificates for

online sales.


• Links to Other Web Sites. Our Site contains links to other Web sites. We are not

responsible for the content, accuracy or opinions express in such Web sites, and such

Web sites are not investigated, monitored or checked for accuracy or completeness by us.

The inclusion of any linked Web site on our Site does not imply approval or endorsement

of the linked Web site by us. If you decide to leave our Site and access these third-party

sites, you do so at your own risk.


• Submissions. All suggestions, ideas, notes, concepts, product reviews and other

information you may from time to time send to us (collectively, “Submissions”) shall be

deemed and shall remain our sole property and shall not be subject to any obligation of

confidence on our part. Without limiting the foregoing, we shall be deemed to own all

known and hereafter existing rights of every kind and nature regarding the Submissions

and shall be entitled to unrestricted use of the Submissions for any purpose, without

compensation to the provider of the Submissions.


• Verify Members’ Address. De La Viuda reserves the right to contact a Member via email

to verify the accuracy of account information (including the Member’s correct name and

address) that is needed to provide the Member with the information he or she requested

from De La Viuda.


• Order Modification/Rejection. De La Viuda reserves the right to reject or modify an

order, whether or not such order has been confirmed and/or your credit card has been

charged. You will be notified of any rejection or changes to your order at the email

address you provided at check out. If your credit card has already been charged and any

portion of your order is rejected, we will issue a credit to your credit card account for the

amount rejected.


• Returns Policy. We do not accept returns on consumable items. We will only grant

refunds for items that were damaged/expired at time of delivery. Items must be purchased

from De La Viuda to receive a refund. Please Contact Us if you received a damaged

product that you purchased from The Site. If you purchased from a third party retailer,

such as a grocery store or other online retailer, and your De La Viuda product is

damaged, all returns of that product must be made in compliance with said retailer's

return policy.




Effective Date: August 28, 2020

This Customer Privacy Policy of The La Vuida Food Company, Inc. (“Company”) covers the

collection, use, and disclosure of personal information that may be collected by the Company

anytime you interact with the Company, such as when you visit our web site, when you purchase

the Company's products and services online, or when you call our sales or support associates.

Please take a moment to carefully read the following to learn more about our information

practices, including what type of information is gathered, how the information is used and for

what purposes, to whom we disclose the information, and how we safeguard your personal

information. Your privacy is a priority at the Company, and we go to great lengths to protect it.


Reasons the Company Collects Personal Information We collect your

personal information because it helps us deliver a superior level of customer service. It

enables us to give you convenient access to our products and services and focus on

categories of greatest interest to you. In addition, your personal information helps us keep

you posted on the latest product announcements, special offers, and events that you might

like to hear about.

If you do not want the Company to keep you up to date with our news and the latest

information on products and services click and update your

personal contact information and preferences.


Information the Company Collects and How the Information May be Used

There are a number of situations in which your personal information may help us give

you better products. For example:

We may ask for your personal information when you're discussing a service issue on the

phone with an associate, participating in an online survey, or purchasing a product.

When you interact with the Company, we may collect personal information relevant to

the situation, such as your name, mailing address, phone number, email address, and

contact preferences; your credit card information, gender, where you live, your date of

birth, purchase history, personal preferences with regard to marketing, and information

relating to a support or service issue.

We also collect information for market research purposes — such as your occupation and

where you use your Company products—to gain a better understanding of our customers

and thus provide more valuable service.

We collect information regarding customer activities on our web sites. This helps us to

determine how best to provide useful information to customers and to understand which

parts of our web sites, products, and Internet services are of most interest to them.

We may use personal information to provide products that you have requested as well as

for auditing, research, and analysis to improve our products.

This information may be shared with third parties or in special circumstances as

described elsewhere in this policy.


Your Online Company ID and Related Information Our web site allows you

to create User ID based on your personal information. This convenient service saves you

time and allows for easier use of our web services. In order to create your User ID you

will need to create a personal profile by providing your name, phone number, email

address, and in some cases your mailing address or a credit card number. The system

saves the information in your personal profile and assigns you your own unique personal

User ID which you can use when performing various activities relating to our web site

and the products and services you purchase from the Company.


When the Company Discloses Your Information The Company takes your

privacy very seriously. The Company does not sell or rent your contact information to

other marketers.

To help us provide superior service, your personal information may be shared with legal

entities within our corporate group globally who will take steps to safeguard it in

accordance with our privacy policy.

There are also times when it may be advantageous for the Company to make certain

personal information about you available to companies that the Company has a strategic

relationship with or that perform work for the Company to provide products and services

to you on our behalf. These companies may help us process information, extend credit,

fulfill customer orders, deliver products to you, manage and enhance customer data,

provide customer service, assess your interest in our products and services, or conduct

customer research or satisfaction surveys. In such situation these companies are

prohibited from using your personal information for any unauthorized purposes and are

also obligated to protect your information in accordance with the Company's policies,

except if we inform you otherwise at the time of collection. Without such information

being made available, it would be difficult for you to purchase products, have products

delivered to you, receive customer service, provide us feedback to improve our products

and services, or access certain services, offers, and content on our web site.

The Company may take the personal information we receive from individuals responding

to our customer surveys and combine (or aggregate) it with the responses of other

customers we may have, to create broader, generic responses to the survey questions

(such as gender, age, residence, hobbies, education, employment, industry sector, or other

demographic information). The Company then uses the aggregated information to

improve the quality of its services to you, and to develop new services and products. This

aggregated nonpersonally identifying information may be shared with third parties.

We also reserve the right to disclose your personal information for any reason if, in our

sole discretion, we believe that it is reasonable to do so, including credit agencies,

collection agencies, merchant database agencies, law enforcement, litigation or to satisfy

laws, such as the Electronic Communications Privacy Act, the Child Online Privacy Act,

regulations, or governmental or legal requests for such information. We may also disclose

personal information that is necessary to identify, contact, or bring legal action against

someone who may be violating our contracts, policies and procedures. Finally we may

also disclose information about you if we determine that for national security, law

enforcement, or other issues of public importance, disclosure is necessary.


How the Company Protects Your Personal Information The Company takes

precautions—including administrative, technical, and physical measures—to safeguard

your personal information against loss, theft, and misuse, as well as unauthorized access,

disclosure, alteration, and destruction.

Our web sites use Secure Sockets Layer (SSL) encryption on all web pages where

personal information is required and to make online purchases you must use an SSLenabled

browser in order to protect the confidentiality of your personal and credit card

information while it's transmitted over the Internet. You can help us by also taking

precautions to protect your personal data when you are on the Internet. Change your

passwords often using a combination of letters and numbers, and make sure you use a

secure web browser.

While we make every effort to ensure the integrity and security of our network and

systems, we cannot guarantee that our security measures will prevent third-party

“hackers” from illegally obtaining your personal information.


Integrity of Your Personal Information The Company has safeguards in place

to keep your personal information accurate, complete, and up to date for the purposes for

which it is used. You always have the right to access and correct the personal information

you have provided and can help us ensure that your contact information and preferences

are accurate, complete, and up to date by checking at In addition, you

can request a copy of your personal information, your product registration history, and

your interactions with our sales and support agents by contacting us at the email address



Privacy of Children Protecting children's privacy is especially important to us.

The Company recognizes that parents, guardians, or other adults often purchase our

products for family use, including use by minors. We do not knowingly collect personal

information from children under 13 for marketing purposes, but because some

information is collected electronically, it can appear to be the personal information of the

Company purchaser of the product, and will be treated as such by this privacy policy. If a

child under 13 submits personal information to the Company and we learn that that

personal information is the information of a child under 13, we will attempt to delete the

information as soon as possible. It is our policy to comply with the Children's Online

Privacy Protection Act of 1998 and all other applicable laws. Therefore we restrict our

web site to persons 18 years or older.










Cookies and Other Technologies As is standard practice on many corporate

web sites, our web site uses “cookies” and other technologies to help us understand

which parts of our web sites are the most popular, where our visitors are going, and how

much time they spend there. We also use cookies and other technologies to make sure

that our online advertising is bringing customers to our products and services. We use

cookies and other technologies to study traffic patterns on our web site, to make it even

more rewarding as well as to study the effectiveness of our customer communications.

And we use cookies to customize your experience and provide greater convenience each

time you interact with us.

If, however, you prefer not to enable cookies, please go to the website for the search

engine you use, which explains step by step how you can disable cookies. Please note

that certain features of our web site will not be available once cookies are disabled.

As is true of most web sites, we gather certain information automatically and store it in

log files. This information includes Internet Protocol (IP) addresses, browser type,

Internet Service Provider (ISP), referring/exit pages, operating system, date/time stamp,

and clickstream data. We use this information, which does not identify individual users,

to analyze trends, to administer the site, to track users' movements around the site and to

gather demographic information about our user base as a whole. The Company will not

use the information collected to market directly to that person.

In some of our email messages we may use a “click-through URL” linked to content on

our web site. When customers click one of these URLs, they pass through our web server

before arriving at the destination web page. We track this click-through data to help us

determine interest in particular topics and measure the effectiveness of our customer

communications. If you prefer not to be tracked simply avoid clicking text or graphic

links in the email.

In addition we may use pixel tags—tiny graphic images—to tell us what parts of our web

site customers have visited or to measure the effectiveness of searches customers perform

on our site. Pixel tags also enable us to send email messages in a format customers can

read. And they tell us whether emails have been opened to ensure that we're sending only

messages that are of interest to our customers. We may use this information to reduce or

eliminate messages sent to a customer. We store all of this information in a US-based

datacenter in addition to multiple data processing locations including the US, Australia

and Germany."


Commitment to Your Privacy As we said, the Company takes protecting your

privacy very seriously. To make sure your personal information is secure, we

communicate these guidelines to our employees and strictly enforce privacy safeguards

within the company. In addition, the Company supports industry initiatives, such as

TRUSTe, to preserve privacy rights on the Internet and in all aspects of electronic



International Users The Company abides by the safe harbor framework set forth

by the U.S. Department of Commerce regarding the collection, use, and retention of

personal information collected from the European Union.


Links to Sites of Other Companies Our web site has links to the sites of other

companies. We are not responsible for their privacy practices. We encourage you to learn

about the privacy policies of those companies.


Further Questions Regarding Privacy If you have questions or concerns about

the Company's Customer Privacy Policy or data processing, please use the appropriate

regional email addresses (see list below) to contact us. The Company will respond to

your inquiry within 30 days.


• If you do not want the Company to keep you up to date with Company news and

the latest information on products and services you can update your personal contact

information and preferences. Naturally, if you notify us that you do not want us to use

your information for a particular purpose, we will not do so.


Effective Date; Updates to Privacy Policy The terms and conditions in this

policy statement came into effect on September 1, 2002. The Company reserves the right

to revise, amend, or modify this policy at any time and in any manner. When we change

the policy in a material way a notice will be posted on our web site along with the

updated privacy policy. Your use of our web site and any other services provided by the

Company after such changes are implemented constitutes your acknowledgement and

acceptance of these changes. Please consult this privacy statement prior to every use for

any changes.


Notice of Compliance to California Residents

California law requires that we provide you with a summary of your privacy rights under

the California Online Privacy Protection Act (“California Act”) and the California

Business and Professions Code. As required by the California Act, this privacy policy

identifies the categories of personally identifiable information that we collect through our

web site about individual consumers who use or visit our web site and the categories of

third-party persons or entities with whom such personally identifiable information may

be shared.


Depending on the visitor's activity at our web site, certain “personally identifiable

information” (as that term is defined in the California Act) may be collected, in addition

to information set forth in other sections of this document. For purposes of the California

Act, the term “personally identifiable information” means individually identifiable

information about an individual consumer collected online by us from an individual and

maintained by us in an accessible form, and may include any of the following:


• A first and last name;


• A home or other physical address, including street name and name of a

city or town;


• An email address;


• A telephone number;


• A social security number;


• Any other identifier that permits the physical or online contacting of a

specific individual;


• Information concerning a user that the web site collects online from the

user, and maintains in personally identifiable form, in combination with an

identifier described within this privacy policy.


• See Section 6 above entitled “Integrity of Your Personal Information” for a

description of the process maintained by the Company for an individual consumer who

uses or visits our web site to review and request changes to any of his or her personally

identifiable information that is collected through our web site.

See Section 13 above entitled “Effective Date; Updates to Privacy Policy” for a

description of the process by which the Company notifies consumers who use or visit our

web site of material changes to the Company's privacy policy. The effective date of this

privacy policy is also included in Section 13 above.]

California Shine the Light Law (SB 27) Compliance Statement

Under California S.B. 27 (“Shine the Light” Law), California residents have the right

under certain circumstances to receive, once a year, information about third parties with

whom we have shared information about you or your family for their marketing purposes

during the previous calendar year, and a description of the categories of personal

information shared. To make such a request, please send an email

to and please include the phrase “California Privacy Request” in

the subject line, the domain name of the web site you are inquiring about, along with your

name, address and email address. We will respond to you within thirty days of receiving

such a request.]

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